Smile and Fly is the facial biometric authentication solution implemented for VIVA AEROBUS, the first Mexican airline that uses Artificial Intelligence to improve the passenger experience

"The project represents the use of state-of-the-art technological tools to improve the travel experience of our clients and facilitate the use and purchase of our services for our passengers." Juan Carlos Zuazua CEO, VivaAerobus

Challenge: Develop a biometric recognition system to streamline and facilitate the Check-in, pre-boarding and boarding processes of Viva Aerobús passengers at the airports where the airline operates. The system must be sufficiently robust, scalable and with greater precision than 99%, in addition, with the highest security and privacy standards for customer data protection.

Proposal: Development of a robust and efficient facial reknowledge system to speed up the check-in, pre-boarding and passenger boarding processes at airports. In order to make use of this service, passengers have to enroll on the VivaAerobus website, where they are asked to take different photos of their faces at various angles, as well as a photograph of their official identification. The system was required to be capable of validating the identity of the passenger using any official identification: IFE, INE, Passport or driver's license. As well as validate with life tests and data extraction through OCR.

Results: Since the deployment of the Smile&Fly system, thousands of passengers have benefited from quick and easy documentation without the need to show identification on site, contact-free boarding showing only the face, "Flying is as easy as smiling with Smile&Fly!"